Refund and Returns Policy

Last Updated: May 22, 2026

At Genify, we want you to be fully satisfied with your purchase.

1. Return Eligibility

• 30-day return window from delivery
• Items must be unused and in original packaging

2. Non-Returnable Items

• Final sale items
• Customized products
• Damaged due to misuse

3. Return Process

• Email support@genify.store
• Receive Return Authorization (RMA)
• Ship item back within 14 days

4. Refunds

• Processed within 7–10 business days
• Issued to original payment method
• Shipping fees are non-refundable

5. Damaged Items

Contact us within 7 days with photos for replacement or refund.